Wi-Fi that reaches every room, backup internet for storm season, smart-home gear that works together, and small-business tech that picks up the phone. Set up for you in Lakeland, Polk County and Tampa Bay, explained in plain English.
Call anytime. Our AI receptionist answers 24/7 and books your visit.
The assistant that answers our line is the same kind we set up for local businesses. Call (727) 939-5656 and talk to it: ask a question, book a survey, or tell it what kind of business you run.
Calls may be recorded so we can follow up and improve the service.
Four kinds of help, one local number. Every job starts with a free survey and a plain-English plan.
An AI phone receptionist that answers every call, texts back missed callers, calls web leads back fast, and drops it all into your CRM. Built and tuned for you.
Office Wi-Fi that works in every room, a firewall that's set up and kept current, guest Wi-Fi walled off from your work computers, and help-desk support with a number that gets answered.
We find your Wi-Fi dead spots and fix them, set up Starlink as backup internet for storm season, and get your smart TVs, streaming, sound bars and smart-home gear working together.
A fast website with a lead form that never loses an inquiry, a fully filled-out Google Business Profile, and local search work so nearby customers can find you. We promise the work, not rankings.
Everything we set up runs on your existing outlets, jacks and wireless links. Equipment is sold at cost-plus pricing, or you can use your own. Starlink service is billed by Starlink.
One monthly fee, one number to call first. Plans include our labor and support time. They don't repair, replace or pay for any equipment.
Month-to-month. Cancel anytime, effective at the end of your billing month.
$24/mo
A tech to call when something acts up
$49/mo
Help plus a yearly visit
$99/mo
For busy households and home offices
3-month minimum, then month-to-month with 30 days' notice. Per-user plans have a 5-user minimum.
$199/site/mo
Small office, up to 5 users and 10 devices
$69/user/mo
5-user minimum
$129/user/mo
5-user minimum
Support plans cover our labor and support time only. They are not a repair, replacement or equipment plan. Support runs during posted business hours; after-hours visits are billed at the member rate. Unused hours and visits don't roll over. "Fair use" means about 8 hours a month per household or about 4 hours per user. Travel is included in Polk County; a flat trip fee applies elsewhere in Tampa Bay. Installs, projects and equipment are quoted separately. Third-party software and Starlink service are billed by those companies.
Based in Polk County. We batch Tampa Bay visits by route so we can get to you sooner.
Call and ask. Remote help works anywhere, and we'll tell you straight if a visit makes sense.
Call (727) 939-5656A tech visits (or hops on a video call), looks at your setup, checks where Wi-Fi drops off, and asks what you need. You get a plain-English list of what we'd do and what it costs. No pressure to book anything.
Our AI receptionist answers 24/7 and tells you it's an AI at the start of the call. Calls may be recorded. It can answer common questions and book a visit. Ask for a person anytime and we'll call you back during business hours.
No. Net Hero is an independent local company. We help you choose, place, aim and set up Starlink and connect it to your Wi-Fi. Starlink sells and bills the service itself. Speeds and availability vary by location and conditions.
It can help. A backup line is set up to take over when your main internet fails, but no connection works in every condition, and both lines still need power. We'll talk through what fits your home or office.
No. Plans include our labor and support time, like remote help, visits and checkups. They don't repair, replace or pay for any device. If something needs replacing, we'll help you pick it and set it up at your member discount.
Home plans are month-to-month and you can cancel anytime. Business plans have a 3-month minimum, then go month-to-month with 30 days' notice.
No. You can use your own gear. If you buy through us, we price it at cost-plus and tell you what it cost us.
Tell us a little about your place and what's bugging you. We'll reach out to set a time, usually within one business day.
Rather talk now?
(727) 939-5656(727) 939-5656. Answered 24/7 by our AI receptionist.
Email: hello@austindood.com
